How is it possible for customer to ask their questions and/or submit their proposals and claims to persons in charge of TIPAX?

Customers are entitled to contact with telephone numbers of TIPAX Co and inside 3 for asking questions, inside 5 for proposals and 4 for claims.

What is the reason of deporting of cargos and lack of delivery?

Any cargoes which are impossible to be delivered to receiver due to incomplete address of receiver, change of address of receiver, illegible address and/or lack of answering of customer would be deported to sender within 72 working hours.

What about working hours and days of TIPAX agents?

All Tehran agents are open from Saturday up to Wednesday, except holidays, from 9:00 AM up to 6:00PM and from 9:00 AM up to 1:00PM on Thursdays.

Also, the agents in other cities are open from Saturday up to Wednesday in morning shift, except holidays, from 9:00 AM up to 1:00PM and from 4:00PM up to 8:00PM in afternoon shift. They are open on Thursdays from 9:00 AM up to 1:00PM as well.

What is the process of tracking of TIPAX parcels?

All customers are entitled to refer to TIPAX website and track their parcels and/or contact with Tel. No. 8457 (In 3) for this purpose.

What is the process of signing contract & mutual cooperation with TIPAX Co.?

Those interested people for cooperation with TIPAX Co. are entitled to contact with Marketing Dept. through Tel. No. 41036000 (In 2 and/or refer to TIPAX website and/or contact with TIPAX telephone numbers (In 3) for this purpose.

If the cargo is out of limits, what is the cargo distribution process?

Origin branch is obliged to have correct notification to sender about any parcels out of the limits. If the cargo is out of the limits, destination branch number would be notified to receiver. Receiver is able to receive the cargo by person and/or requests to send the same by sender with his/her own costs.

What about following up process for receipt of additional costs?

Customer is free to contact with Tel. No. 8457 and notify the inserted amount in invoice, additional received amounts and manner of payment (Cash and/or Non-cash) to the specialist of supporting unit. The case would be sent for further consideration upon making an exact report by the specialist.

What is the sending process of breaking cargos?

Glass and braking objects are included in the list of prohibitions. It is only possible to send them with suitable and approved packing by TIPAX Co. Sender is responsible for any damages if occurred.

What is the process of changing the address of receiver?

In order to change the address of receiver, sender is obliged to notify the origin branch about any changes in the address. After that, all required coordination for changing the address would be applied accordingly.

What about following up process of any lack of picking up the parcels?

In case the sender has contacted the branch for sending any packs but there was no pick up, he/she may contact with Tel. No. 8457. The case would be referred to following up dept. and remove any problems accordingly.

What is the process of following up any lack of distribution of parcels?

In case the cargo has reached to destination branch but has not distributed within 24 hours, customer is entitled to contact with Tel. No. 8457 for following up the case. His/her order would be registered by the specialist of customer voice and the case would be followed up for further distribution.

What is the following up process for deduction of content of parcels?

Customer is entitled to contact with Tel. No. 8457 and notify the specialist of Customer Voice about general number of items and exact deducted ones. The specialist may register the report and notify the relevant department for further following up.

What is the process of following up any non-suitable behavior with customer?

In case of any bad treatment with customer, he/ she is entitled to contact with Tel. No. 8457 and report the case accordingly. Although TIPAX Co. is really serious for suitable behave with customers, but the case would be considered as soon as possible.