مای تیپاکس
my tipax

My Tipax

Register your order and send your package by using MyTipax application. You easily run the software, then record the weight, address and name of the recipient and sender.Finally, you pay the rent online. After registering the order, the nearest Tipax representative will visit your address as soon as possible and receive the package. With the package tracking code, you can be informed of the status of your postal item online at any time. Once you reach the destination, you can see the recipient's signature. Tipax audiences are well aware that the MY Tipax app is an online communication channel on the web and mobile platform that, once installed on mobile phones, can perform all the services of registration, tracking and sending operations to receive a package.


Why MyTipax ?

  • Damage compensation
  • Packaging
  • Parcel tracking‌
  • Free cost estimation
  • Multiple parcels shipping (up to 10)
  • 24/7 Online order submission
  • Various payment options


feautures

online tracking

Online Tracking

free Cost Estimation

Free Cost Estimation

Registered orders

Registered Orders

Simultaneous order registration of 10 packages

Simultaneous Order Registration of 10 Packages

DownLoad Tipax
 

Given the nature of Tipax's business, and considering the executive power in the companys representatives network, the following is a list of shipping restrictions and prohibited items:  

  • Unpacked and perishable foods: Perishable foods that require certain shipping conditions, such as controlled temperature, are prohibited. In case of improper packaging and inexistence of legal permits:
    • Any form of unpacked food and edibles
    • Meat, frozen chicken etc.
  • Medicine: The following items are prohibited if they are improperly packaged and lack legal permits and a doctors prescription:
    • Sex-related drugs, anti-addiction medications, etc.
    • Unpermitted medications
    • Liquid or spray medications
  • Military equipment: Cold weapons with a six-cm-long blade or longer, knives, scissors, daggers, swords, and cutlasses. The following items are also prohibited unless with a permit:
    • Any kind of military gauzes
    • Any kind of tasers, batons, and handcuffs
    • Cold weapons and firearms
  • Chemicals: Radioactive materials, toxic gases, infections materials, different kinds of acids, and biological substances if improperly packaged:
    • Acids, Paints, etc.
    • Various hazardous chemicals
  • Musical instruments: if improperly packaged
    • Tar, Guitar, Violin, etc.
  • Animals and insects (alive or dead): The following animals and insects are prohibited if unlicensed or improperly packaged:
    • Laboratory animals and pets
    • Laboratory or agricultural insects
  • Scraps, metals, and valuable stones: if they lack proper permits
    • Cash, cheques, and securities
    • Gold, silver, and gemstones
  • Gas tanks: Toxic chemical tanks, non-toxic and anesthetic tanks, oxygen tanks, animal deterrent sprays, explosive or smoke tanks
    • Toxic materials
    • Chemicals
  • Flammable materials: Oil and any petroleum product, alcohol, candles, paraffin, Glycerol, and other materials with a low flash point threshold. If improperly packaged, the following items are also banned:
    • Various types of firecrackers
    • Such inflammable as lighters and matches
  • Shipments with irregular weight and mass
    • Transportation of any shipment weighing over 100kg or above is prohibited, except on rare occasions.
    • Transportation of any shipment with an angles size of 200 cm or above is prohibited, except on rare occasions.
    • Transportation of any shipment with an irregular shape that makes proper packaging impossible and could damage other parcels is prohibited.
    • Motorcycles and automobile parts (if the part is dry, devoid of all oil and gasoline, and properly packaged, its delivery is allowed).
    • Glassware and breakables (transportation of such items is allowed if properly packaged).

The following items have been outlawed and prohibited by the laws of the Islamic Republic of Iran from transportation.

  • Satellite communications equipment
    • Receivers
    • LNB
    • Satellite dishes
    • Downconverters
    • Satellite viewing cards
  • Unlicensed distribution of medications
    • Unlicensed bodybuilding supplements
    • Unlicensed height enhancement/loss medications
    • Unlicensed weight gain/loss medications
    • Anti-addiction medications
    • Unlicensed type of sex-related drugs
  • Distribution of armaments
    • Tear gas
    • Anesthetic gases
    • Any type of Tasers
    • Military handcuffs
    • Batons
    • Hand grenades
    • Lachrymatory agents
  • Distribution of sex-related items
    • Sex dolls or mannequins
    • Larger Box
    • Delay sprays
    • Dildos
    • Artificial hymens
  • Distribution of espionage equipment
    • Covert listening devices and spying equipment
    • Camera-equipped pen
    • Camera-equipped watches
    • Camera-equipped buttons
    • Camera-equipped glasses
    • Camera-equipped USBs
    • Camera-equipped keys
  • Distribution of addictive drugs and alcoholic beverages
    • Cannabis (marijuana, hashish, etc.)
    • Opium & opium derivatives
    • Heroin & heroin derivatives
    • LSD
    • Cocaine
  • Distribution of any type of combustibles
    • Flammables
    • Smoke bombs
  • Distribution of gambling equipment
    • Playing cards
    • Card tables (poker, etc.)
  • Distribution of unauthorized communication devices
    • Satellite telephones
  • Fortune-telling or soothsaying
    • CDs promoting soothsaying
    • Books promoting soothsaying
    • Fortune-telling and soothsaying equipment
  • Obscene and immoral items
    • Films promoting obscenity
    • Erotic/sexual books
    • Dance movies
    • Porn movies
  • Items prohibited for air shipping:
    • Everything prohibited or outlawed for shipping by land.
    • All parcels' packaging conditions must be inspected; those improperly packaged must be repackaged according to air shipping standards. Thus, it is prohibited to ship improperly packaged items that are likely to be damaged or broken  
    • during the transportation process.
    • For express flight routes, shipping items weighing above 30 kilos is prohibited.
    • For express routes, cartons or sacks with proportions above 120cm (one edge) are allowed only after coordination with the relative express department.
    • Shipping items that have not been tagged with express services labels or whose exact weight is not calculated.
    • Any type of spray, cologne or any other under-pressure liquid or gas that is enclosed in a bottle is prohibited from air shipping due to the inflammable nature of such items. All types of alcoholic sprays and colognes are prohibited due
    • to the inflammable nature of the substance.
    • Batteries: Shipping batteries due to the possibility of creating a magnetic field and combustibility of the item in high pressures on the airplane. Power banks and rechargeable battery-operated toys follow the same rule.
    • Enclosed iron storage spaces are prohibited from air shipping since their contents cannot be inspected
    • Refrigerators and freezers are prohibited from air shipping due to the gas stored inside such items.
    • List of prohibited items on a flight:
  • List of forbidden flying objects
    • All types of liquids, flammables, inflammables, or combustibles, including but not limited to nitroglycerin, gasoline, alcohol, acetone, and ether
    • All types of bug sprays and repellents
    • Toxic, non-toxic, or anesthetic chemical capsules, both laboratory, and military kinds, and combustible and smoke oxygen tanks (full or empty)
    • Dry ice
    • Matches, lighters, and the like.
  • Edible acids
    • Various kinds of mineral acids, including nitric acid, sulfuric acid, hydrochloric acid, ammonia, etc.
    • Various types of pickled foods whose ingredients include such substances as vinegar, lemon juice, verjuice, etc.
    • Various types of batteries used on automobiles and motorcycles containing electrolyte
    • Various kinds of frozen and dried foods (fish, chicken, red meat, and the like)
    • Various types of edibles (jam, paste kept in open containers, etc.)
  • Cold weapons firearms
    • Swords, daggers, cutlasses, knives, axes, crowbars, bats, and the like
    • Firearms, bullets, various types of explosive powders, any material used as fireworks (firecrackers), smoke bombs. Various types of firearms, including but not limited to pistols, handguns, hunting weapons, and rubber bullet weapons.
    • Firearm parts and equipment (except for sights)
    • Air guns, along with other CO2 guns.
    • Signal pistols and starting pistols (sport pistol)
    • Harpoons used for hunting whales, and any other weapon with a spear attachment
    • Electrical fuses and detonators
    • Mines, grenades, gunpowder, and explosive military materials
    • Dynamite, grenades, gunpowder, and explosive military materials
    • Various types of badly-packaged items (screwdrivers, wrenches, blades, glass bottles) empty or full, and the like
    • Pepper spray, tear gas, acid sprays, and animal deterrent sprays.
    • Various types of knives, and scissors, whose blade length is six cm or longer
  • Other objects
    • Blowtorch
    • Saw, including portables wireless saws
    • Various martial arts supplies that have sharp blades or edges
    • Crowbar, handspike
    • Driller, and gun drills and twist drills
    • Various types of canned and tinned foods, and the like
    • What is MyTipax?

    • MyTipax is an online platform developed for easy access to Tipax delivery services.
    • How can I sign up on MyTipax?

    • By providing your phone number on MyTipax's opening page, you will receive a notification code, using which you can sign in and access services available on the application.  
    • How can I download the MyTipax application?

    • Since MyTipax is only available on Android devices at the moment, the application can be downloaded via Google Play or Cafe Bazaar. Those using an IOS operating system can instead use the web-based version of the application.
    • How is the shipping rate calculated?

    • To calculate your estimated shipping cost, you can refer to the shipping cost estimation section of your MyTipax application, where you can get an estimated shipping rate by providing your order's details, such as weight and destination.  
    • Can I get a refund if I mistakenly overcharge my MyTipax account?

    • Yes, your surplus is easily refundable. All you need to do is contact our support team at (+98) 0218457, extension 3, and state your problem; your credit will be refunded to your bank account shortly.
    • Where can I view my account history?

    • To view your order and activity history, go to your application's order history.  
    • After submitting our request, how long does it take to recover our package(s)?

    • The recovery of MyTipax orders follows the client's requested time. Mind the working hours of your local Tipax branch office for the best experience  
    • In case of damaged packages, does Tipax offer a compensation policy?

    • Yes, all Tipax deliveries are insured and will be compensated for based on their estimated value in case of damage. Compensation payments vary, up to a maximum of 30 million tomans for packages and 100 thousand tomans for envelopes.
    • Can I place my order via phone?

    • Yes, you can place your order by phone at (+98) 0218457, extension 3.
    • • Which cities does MyTipax support currently?

    • Currently, the supported provinces, from which parcels can be shipped across the country, include Sistan and Baluchestan, Yaz, Khuzestan, Kerman, Hormozgan, East Azerbaijan, West Azarbaijan, Fars, Gilan, Isfahan, Ardabil, North Khorasan, Razavi Khorasan, South Khorasan, Golestan, Qazvin, Zanjan, Alborz, and Tehran. The service will be expanded to include other places too in the future.
    • What is the process for an overcharge follow-up request?

    • If you feel like you have paid more than you should, you can contact us at (+98) 021-8457 and submit your claim. Our support team will investigate the provided evidence (receipt), and in case of an overcharge, refund the surplus to your bank account.
    • What is the process for a delayed recovery follow-up request?

    • If your package(s) have not been recovered at your declared time, you can contact us at (+98) 0218457, extension 3. Our support team will follow up on your claim and recover your package as soon as possible.
    • What is the process for a follow-up request in case of witnessing unprofessional behavior from a Tipax courier?

    • If you have been treated unprofessionally by a Tipax courier, you can report the issue to our customer service at (+98)0218457. Your claim will be investigated shortly.
    • What is the process for a follow-up request for delayed or undistributed parcels?

    • If your parcel has reached its destination's Tipax branch office and after 24 hours has yet to be distributed, you can call our customer service team at (+98) 0218457 and submit your claim. We will investigate your claim and distribute your package as soon as possible.  
    • What are the Tipax branch office's working hours?

    • All branch offices located in Tehran have the following working schedule: 9 to 18 Saturday through Wednesday with the exception of nonworking days; and 9 to 13 on Thursdays. All Tipax branch offices outside of Tehran province work from 9 to 13 on their morning shifts and 16 to 20 on their afternoon shifts, Saturday through Wednesday and from 9 to 13 on Thursdays with the exception of nonworking days,
    • How to enter a proper and precise address?

    • To enter your precise location, click on the magnifier, select your exact geographical location on the shown map and confirm your selection. You can also mention any other helpful details in the address bar.
    • Is entering the receiver's exact location a requirement?

    • No, entering the receiver's exact location is optional.  
    • What is the Tipax transportation policy for fragile items?

    • Fragile items are only allowed for delivery if properly packaged.