Information regarding the nearest Tipax branch office, eTipax platform, and MyTipax download link can be accessed via the company's website. After the intercity delivery service request has been submitted, Tipax sends an agent to the declared pick-up point to recover the package. The Tipax employee will open the package in the presence of the sender to verify the contents and confirm the permissibility of the items inside. Permissible items are those whose recovery and distribution/transportation is outlawed by Islamic Republic of Iran laws or the company's rules and regulations. Prohibited items include those whose recovery and distribution/transport is outlawed by Islamic Republic of Iran law and company rules and regulations; the list of prohibited items is available on the Tipax website.
After the content of the package has been verified and deemed permissible, the client's (sender) information is uploaded to the company application, and a receipt is issued. The package is eventually passed through various steps and delivered to the recipient. Tipax's intercity delivery service is available to all natural and juridical persons; using Tipax's intercity delivery service, the clients can rest assured that their packages are in safe hands. Tipax provides both the sender and the recipient with a tracking code which they can enter on the Tipax website to track their package throughout the delivery process. Given the crucial role of proper packaging in successful delivery, Tipax also provides a packaging service for intercity deliveries. Thus, the client can ask Tipax to package their items as well. The fee is not flat and is calculated based on the package's weight and value, the distance, and added-value services.
In the service customer satisfaction as well as safeguarding their properties, all packages are insured; this insurance value can vary from 200 thousand to 40 million tomans, thus in case of any damages to permissible packages, the client will be compensated for accordingly. The client can call the Tipax support team at (+98) 0218457 and submit their claim in case of damaged packages.