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Cash on Delivery

Cash on Delivery

These days, people have different ways to get the product or service they want. Some packages and services need to be present in shopping malls, some order by phone and a variety of packages are provided through applications and websites. With the advent of social media, online stores created in these media have been added to the collection of online shopping portals and many people make their purchases through these channels. Trust is an issue that is especially important in online shopping. Despite the various payment gateways in online stores, there are still people who prefer to pay for their order at home and after receiving their packages. As part of this supply chain, logistics companies can play an important role in the growth and development of online stores and meet the expectations of their customers. Tipax Express Pars Company, as the first door-to-door service provider in the country, provides on-site payment services. By providing this service, Tipax tries to play an effective role in building trust between customers and these stores, in addition to helping to develop the services of online stores. With 1000 offices in all parts of Iran, Tipax can provide cargo delivery throughout the country. Therefore, online stores do not have to worry about not arriving depending on different places and can easily leave their Posts to Tipax. Also having more than 2500 freight vehicles and using 7,000 skilled personnel is another confirmation of this trust. At present, all Tipax agencies offer this service, and different stores can use this service on a case-by-case basis or by concluding a contract, depending on the amount of their orders. In this way, the buyer can safely pay for his order at the door. On the other hand, online stores can easily send their packages to customers and receive the payment through Tipax. In fact, Tipax undertakes to receive the cost of the delivered packages at the recipient's door and deliver it to the seller. The sender can also define the shipping cost as postpaid or paid. In case of postpaid cost, in addition to paying its package fee, the recipient also pays the shipping cost at the door. Tipax can also package orders by providing packaging services in its agencies. Due to the variety of packages, Tipax tries to deliver the parcels to the recipient in the best possible way by providing different methods and secure packaging, while maintaining the security of the packages. In addition, to protect the rights of customers, packages sent by Tipax are insured so that in the event of possible damage, it is possible to compensate and satisfy customers. Tipax is ready to sign a contract with all natural and legal persons in the field of providing on-site payment services, and applicants can use this service by calling 4103600 or visiting Tipax offices throughout the country. 

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More security

More security

special services

special services

Eco-friendly

Eco-friendly

  • Cash on delivery service (COD): using this service, the shippers opt for the goods` price to Tipax carriers on delivery, the payment will then be forwarded to the client's bank account; the service is only possible if the recipient accepts the package.
  • Terms of service:
    • To receive the COD service, in cases where the client's orders are 300 packages per month or fewer, the shipper can receive its own QR code by providing the necessary documents and entering into a contract with Tipax. In such cases, a username and password will be provided to the client whereby they can view their financial transactions online, accessible through the E-Tipax section on Tipax's website.
    • In cases where the client's orders cross 300 packages per month, the shipper must contact the sales department extension at (+98) 02141036000 and provide the necessary documents in order to sign the contract and receive their own QR code. Thus, the shipper will be provided with a username and password whereby they can view their financial transactions online, accessible through the e-Tipax section on Tipax's website.
    • When using their QR code, the shipper must determine the COD amount to be asked of the recipient. It should be noted that the damage compensation service is independent of this service, and in order to receive compensation, the client must also provide the package's estimated value: further, the estimated value must be equal to or more than the COD amount.
    • The COD service involves the payment of the COD amount by the recipient to the Tipax carrier.
  • Required documents to receive the COD service:
    • Natural person clients: national identification number, shipper's full name, address, postal code, ISBN, and the filling out and signing of the contract at a Tipax branch office.
    • Juridical person clients: company's name, national license number, scanned files of the authorized signatories` national ID, telephone number, the latest official newspaper, address, postal code, telephone number, ISBN, and filling out and signing the contract.
  • Time deliveries and rates for the COD service:
    • The designated COD amount will be refunded to the shipper's bank account within ten days of recovering the package.
    • Tipax's commission for its COD service equals 2000 tomans per package for intercity deliveries made in Tehran and 1% of the total COD amount for all other routes. The commission will be deducted from the package's total COD price before payment.
  • Delay notification channels for the service:
  • In case of any delays in the COD payment process, the client will be notified of the matter via SMS or phone. Tipax will do its best to resolve any issues and fulfill its duties.
  • COD service restrictions:

    • Tipax is unable to provide its COD services in the following cases:

    • Items outlawed and banned by the Islamic Republic of Iran Law or declared impermissible for delivery by Tipax.
    • In case of any unforeseeable natural disasters or any other events that are considered force majeure, such events must:
      • Be inevitable.
      • Unforeseeable.
      • Have external causes (earthquake, flooding, war, riots, etc.,).
  • Support:

    • In case of any problems or difficulties, the clients of the two categories have the following channels at their disposal to resolve their issues:

    • Those COD clients with fewer than 300 packages per month can phone (+98) 0218457
    • Those COD clients with more than 300 packages per month can phone (+98) 0218457 or (+98) 02141036000 sales department extension.

  • Terms and conditions for any changes in the service-level agreement and requesting a new service:

    • In cases where the customer wants to make a change to or use a new feature in this service, they must submit their request via the request a new service section on the Tipax website; their request will be viewed shortly.

  • Question:
    • Is it possible to benefit from this service by case?
  • Answer:
    • Yes. There is no need to sign any contract. It is possible just by coordination the case with agent and/or central office and/or applying of TIPAX applications.
  • Question:
    • Whether all agents in other cities provide such a service?
  • Answer:
    • Yes. All agents are obliged to provide such a service.
  • Question:
    • How may I find relevant information about required conditions of signing a contract?
  • Answer:
    • You may contact with our Business Promotion Dept. through Tel. No. 41036000 and find out any required information.
  • Question:
    • What about settlement of accounts?
  • Answer:
    • For the orders inside Tehran it is within 7 days and for other cities, it may be settled each 15 days.
  • Question:
  • Is it possible to make COD order registration through My -TIPAX applications?
  • Answer:
    • Yes. You may enter your national code number and SHEBA number at order registration step.